DELIVERY POLICY

Unless otherwise agreed before the contract is concluded, the goods will be delivered to the address and / or person in our delivery area within Europe by the buyer during the ordering process. Deliveries to other countries / people are excluded.

Please note that goods that are subject to youth protection regulations (e.g. tobacco products, alcoholic beverages, etc.) are only delivered to buyers of legal age (i.e. people over the age of 18) who have to identify themselves with an identity card upon delivery. The ordered goods will not be delivered to persons under the age of 18. In addition, the goods ordered are only delivered to the customer personally. For this purpose we are entitled to request the presentation of an identity card or a comparable official document (passport, driver's license, etc.) upon delivery. If the delivery cannot be handed over due to insufficient age verification and / or insufficient personal identification, the additional costs for the return of the order are to be borne by the customer. The age of majority must also be confirmed during the ordering process.

The date of delivery of the goods to the buyer by the seller is specified by the buyer when placing the order.

Delivery times for custom-made products are agreed separately with the buyer.

Delivery only takes place against payment of the agreed shipping costs.

We would like to point out that the seller bears the risk of loss or damage to the goods during transport, regardless of transport insurance, provided that the buyer is a consumer within the meaning of Section 13 of the German Civil Code (see Section 1, Paragraph 5 of the General Terms and Conditions).

If the buyer is an entrepreneur within the meaning of Section 14 of the German Civil Code (see Section 1, Paragraph 6 of the General Terms and Conditions), the risk of accidental loss or damage to the goods on the dispatch route is transferred to the buyer when the goods are handed over to a carefully selected transport company if one is used. This also applies if the service is provided in several parts.

If several goods are ordered, the delivery takes place uniformly. Unless otherwise agreed, partial deliveries are generally not possible. At the customer's request can be made a partial delivery. In this case, the additional costs incurred for shipping are borne by the buyer.

RETURN POLICY

Cancellations received a minimum of 24 hours before delivery will receive a 100% refund on the payment method used.

We do not currently offer refunds for products that have already been delivered. Our wines are living products that evolve over time so it is possible some may present defects which is all part of the natural wine process. If you are unsatisfied with any products or if you receive a number of wines that present a defect we would like to know. Please contact us and we will be happy to discuss this with you on a case by case scenario.

If you are not at home when the delivery is scheduled there will be an option to rearrange the delivery at a different time. The exact cost of which will be determined on a case-per-case basis.

For all cancellation or refund queries please get in contact with hello@sipsberlin.com.